Customer care
Frequently asked questions
Straight answers about made-to-order gear, delivery, fit, and care.
Orders
Can I change my order?
Because products are made to order, contact us as soon as possible. Changes may not be available after production begins.
How do I track my order?
A tracking link is typically emailed once your order leaves the production facility.
Printing & Sizing
How are products made?
Demo products are designed around a print-on-demand workflow. Each item would be printed or embroidered after purchase.
How do I choose a size?
Use the size guide on each product page and compare it with a garment you already own. Fits may vary by style.
Shipping
When will my order arrive?
Production commonly takes 2–5 business days. Delivery estimates begin after production and vary by destination.
Do items ship together?
Some items may be fulfilled separately. If so, you could receive more than one tracking link.
Returns & Care
Can I return or exchange an item?
For a made-to-order shop, sizing exchanges may be limited. Damaged, misprinted, or incorrect items should be reported promptly with photos.
How should I wash apparel?
Wash cold, inside out, with similar colors. Tumble dry low and avoid ironing directly over printed areas.